05-19-2021 11:17 PM
Solved! Go to Solution.
05-20-2021 05:33 AM
If an item has a verifiable defect and Best Buy is aware of it, my thinking is that no - you are not responsible for the defect and should receive a full refund. I am wondering if you returned it, you explained the defect and when you called to return, they documented that on your return.
05-20-2021 09:57 AM
If you opt to return the defective phone instead of getting a working replacement then it is a return and the re-stocking fee applies.
I am not an employee of Best Buy. All opinions and comments are my own.
05-20-2021 12:00 PM
05-20-2021 12:01 PM
05-20-2021 04:24 PM
Welcome to the Best Buy Forums!
I appreciate you choosing us for your OnePlus 8T phone purchase. Per our Return & Exchange Promise restocking fee, there is no restocking fee if the product is unopened or if the purchase and the return both occur within: AL, CO, HI, IA, MS, OH, OK, SC, and where prohibited by law. If the item has been opened, there will be a restocking fee.
I would like to review this for you, but first, I am going to need some more details. Please, private message me with your order number, full name, phone number, and e-mail address connected to your BestBuy.com account. To send it, click on the blue “Private Message” button next to my signature. I look forward to hearing from you.
06-29-2021 09:28 PM