06-20-2020 10:53 AM
06-20-2020 07:58 PM
An opened box—even if the product is unused—is still an opened box, therefore the restocking fee would have been correctly applied. Didn't the item description online say which lens was included?
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06-20-2020 10:15 PM
Yep! It comes with the SELP1650 which is a16–50 mm F3.5–5.6 OSS lens. Not a tremendous lens but definitely common for a pack in lens.
06-21-2020 07:54 AM
06-21-2020 11:28 AM
Unfortunately any item that is opened will accrue the restocking fee, it is made very clear in the return/exchange policy:
We will not be able to sell the item as new, so that's the reason for the restocking fee, cover what we lose when we have to sell the camera as an open item. You're welcome to wait on a moderator, but I would not expect a different answer. It looks like they're replying to posts on or around June 7th at the moment, so you can expect several days before they reach your post.
"Every customer should be able to open boxes for products they purchase online to check, inspect, and see if it meets their needs."
Would you buy an open box camera for full price? I can tell you without a doubt that most would not, I have plenty of stories where a customer needed me to find another item because the one we had in stock had the shipping label from where the manufacturer shipped their item to us.
"I’m new to cameras and don’t really know the size and weight of the lens that came with this one."
The size and weight of the included lenses are always light, they are usually around a 2-3x zoom capability. Buying a DSLR as a kit, you always expect this very type of lens included. If you have no use for it, buy a Body only camera and then the lens you want. The only lenses usually lighter than that are prime lenses, which come in fixed focal lengths. There is a whole world of lenses out there, what are you looking for?
06-21-2020 02:07 PM
Does that apply to incorrect items in the box itself?
I also find it galling an item that is in delivery purgatory cannot be cancelled until the shipper declare it lost or a significant amount of time has lapsed.
06-21-2020 02:37 PM
06-21-2020 04:31 PM