Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 4
Registered: ‎06-20-2020

Restocking Fee for Returning an Item the Day After Purchase

I purchased a Sony a6400 on June 19 from Best Buy. I opened the box to check the camera and lens - did not insert the battery or use it at all ! I went to the store to return the purchase as the lens was not the one I needed and the store did not have it in stock. I asked for a refund but was told I had to pay a $180 restocking fee!

I didn’t even insert the battery into the box. I just opened it to check the camera and the lenses. This is ridiculous. I returned it the day after - first thing in the morning June 20th. I’ve bought products from Best Buy before and have been a customer for years now. I’ve never had this issue with a return. Please help.

I didn’t get a chance to check the camera in store because I bought it online - if I’d looked at it in store I would not have bought this item.
Highlighted
Posts: 1,217
Topics: 51
Kudos: 251
Solutions: 140
Registered: ‎01-13-2015

Re: Restocking Fee for Returning an Item the Day After Purchase

An opened box—even if the product is unused—is still an opened box, therefore the restocking fee would have been correctly applied.  Didn't the item description online say which lens was included?


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


Remember to Kudo a post if you like it, or Accept As Solution if it answers your query!

Highlighted
Best Buy Employee
Posts: 1,842
Registered: ‎01-09-2015

Re: Restocking Fee for Returning an Item the Day After Purchase

Yep! It comes with the SELP1650 which is a16–50 mm F3.5–5.6 OSS lens.  Not a tremendous lens but definitely common for a pack in lens.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Highlighted
New Member
Posts: 4
Registered: ‎06-20-2020

Re: Restocking Fee for Returning an Item the Day After Purchase

I’m new to cameras and don’t really know the size and weight of the lens that came with this one. It would have been nice to have had a chance to look at it in store. But since it was purchased online, I opened the box to look at it - feel its weight, inspect it all the items were inside, and check the lens. Was not what I needed. I’m posting on this forum because I need help with getting a refund.

The camera is brand new, unused. Every customer should be able to open boxes for products they purchase online to check, inspect, and see if it meets their needs.

I’m posting here because I need help getting a refund. I don’t want to debate with anyone. $180 is a lot of money to lose.
Highlighted
Best Buy Employee
Posts: 1,842
Registered: ‎01-09-2015

Re: Restocking Fee for Returning an Item the Day After Purchase

Unfortunately any item that is opened will accrue the restocking fee, it is made very clear in the return/exchange policy:

 

https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800...

 

We will not be able to sell the item as new, so that's the reason for the restocking fee,  cover what we lose when we have to sell the camera as an open item.  You're welcome to wait on a moderator, but I would not expect a different answer.  It looks like they're replying to posts on or around June 7th at the moment, so you can expect several days before they reach your post.

 

"Every customer should be able to open boxes for products they purchase online to check, inspect, and see if it meets their needs."

 

Would you buy an open box camera for full price?  I can tell you without a doubt that most would not, I have plenty of stories where a customer needed me to find another item because the one we had in stock had the shipping label from where the manufacturer shipped their item to us. 

 

"I’m new to cameras and don’t really know the size and weight of the lens that came with this one."

 

The size and weight of the included lenses are always light, they are usually around a 2-3x zoom capability.  Buying a DSLR as a kit, you always expect this very type of lens included.  If you have no use for it, buy a Body only camera and then the lens you want.  The only lenses usually lighter than that are prime lenses, which come in fixed focal lengths.  There is a whole world of lenses out there, what are you looking for?

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Highlighted
New Member
Posts: 3
Registered: ‎06-21-2020

Re: Restocking Fee for Returning an Item the Day After Purchase

Does that apply to incorrect items in the box itself?

 

I also find it galling an item that is in delivery purgatory cannot be cancelled until the shipper declare it lost or a significant amount of time has lapsed.

Highlighted
New Member
Posts: 4
Registered: ‎06-20-2020

Re: Restocking Fee for Returning an Item the Day After Purchase

The box was also brand new, literally the only sign it had been opened is the sticker which I took off - easily replaceable with a new sticker that Best Buy can print in store. I do not think that costs $180.

I want my money back.

The lens was too big (lengthwise) and does not even fit the camera bag I bought. I am looking for something more compact and at this point will not make a purchase online.
Highlighted
Best Buy Employee
Posts: 1,842
Registered: ‎01-09-2015

Re: Restocking Fee for Returning an Item the Day After Purchase

Yeah, if that lens is too big for the camera bag you’ll definitely want to avoid DSLRs and look at point and shoot cameras.

As for the rest, you’ll need to wait on a moderator.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Highlighted
New Member
Posts: 4
Registered: ‎06-20-2020

Re: Restocking Fee for Returning an Item the Day After Purchase

Thank you - I appreciate the suggestion !