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Posts: 1
Registered: ‎05-31-2021

Restock Fee

Best Buy refuses to price match a phone from Amazon, and will not cancel my order. What should I do to avoid the restocking fee?


1) Reject Delivery? (Do I pay return fees?)

2) Accept and Return immediately to store unopened?

Posts: 1,525
Topics: 68
Kudos: 280
Solutions: 66
Registered: ‎11-23-2018

Re: Restock Fee

Hello, Smuggles, and welcome to our online community!


Thank you for posting on our forum for support. I love getting the best deal on a product as well, so I can understand wanting to take advantage of our Price Match Guarantee. Best Buy should be able to price match Amazon items if the listing is in line with our Price Match Guarantee terms. In addition, options to cancel an order may be limited depending on the status of the order and how far along it is in the shipping process. Typically, orders can be cancelled within 30 minutes from making the purchase.


Regarding your questions, you can either reject the delivery as you mentioned, or return the phone unopened to your local Best Buy within its return period. There should not be a restocking fee if the product is unopened.


Please let us know here if you have additional questions or concerns at any point!



Allison|Social Media Specialist | Best Buy® Corporate
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