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Replacement of item then original

Ok well I ordered a tv and a phone from your company and both were lost by ups and so I contacted customer service and they sent me a replacement for both items


A claim was filed on both by ups and ended up getting the original order and the replacement and I have no way of getting it back to your company and I don't have a printer for a return receipt and if I want to have ups pickup here at my residence I have to pay for it


Now according to my account that the replacement is free and it's not my fault that ups still sent me the original order...


Why should I not just keep it? 




Posts: 632
Topics: 27
Kudos: 113
Solutions: 29
Registered: ‎02-08-2019

Re: Replacement of item then original

Greetings, Larsond08,

Thank you for taking the time to join our community, and for keeping Best Buy in mind for your new tech. It is never within our intentions for there to be any issues when an order is shipped out, and we appreciate you sharing this with us. I hope to be able to shed some light on these circumstances!

To avoid any complications with this, we ask that you please return the duplicate items to your local Best Buy store, if possible. I understand that the TV may be larger, so I'd also be glad to see what other options may be available. To get started, can you please send me a private message that includes your full name, phone number, email address, and order number? You can send a secure message by using the Private Message button below in my signature.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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