01-09-2019 11:18 AM - edited 01-09-2019 11:19 AM
Hello and welcome, mkipoitryusssss,
One of the most frustrating things to me is when an order of mine gets cancelled without any apparent reason. I'm sorry to see we were unable to verify your information on a recent purchase, but I'll be happy to see what options we may have for you.
Using the information in your forum profile, I was able to locate your recent orders. Some digital content cannot be ordered with a Best Buy Gift Card due to system limitations. I would recommend using an alternate payment method and trying your purchase again. If you continue to have issues with your orders cancelling, please let me know so I can look into it further.
I'm grateful you took the time to join our community.
01-09-2019 11:51 AM
So what can I use this gift card on then? I'm only trying to get Smash digitally from Best Buy because I have the gift card. Otherwise I'd just get it from the Switch store. Can you buy SD cards with a gift card?
01-09-2019 12:01 PM
You shouldn't have a problem purchasing SD cards with your Best Buy Gift Card. You can read more information about making a purchase with a Best Buy Gift Card on our Gift Card Terms & Conditions page.
I hope this helps, but if you have any other questions, don't hesitate to let me know.
01-09-2019 01:16 PM
Thanks for posting,