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New Member
Posts: 3
Registered: ‎01-08-2019

Repeated Cancellations

My order keeps getting cancelled so I'm posting here. Keeps saying it can't verify my information. Lmk who to send my order details to.

Posts: 1,924
Topics: 34
Kudos: 314
Blog Posts: 15
Solutions: 99
Registered: ‎08-08-2017

Re: Repeated Cancellations

[ Edited ]

Hello and welcome, mkipoitryusssss,

 

One of the most frustrating things to me is when an order of mine gets cancelled without any apparent reason.  I'm sorry to see we were unable to verify your information on a recent purchase, but I'll be happy to see what options we may have for you.

 

Using the information in your forum profile, I was able to locate your recent orders.  Some digital content cannot be ordered with a Best Buy Gift Card due to system limitations.  I would recommend using an alternate payment method and trying your purchase again.  If you continue to have issues with your orders cancelling, please let me know so I can look into it further.

 

Why Was My Order Cancelled?

 

I'm grateful you took the time to join our community.

Sam|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-08-2019

Re: Repeated Cancellations

So what can I use this gift card on then? I'm only trying to get Smash digitally from Best Buy because I have the gift card. Otherwise I'd just get it from the Switch store. Can you buy SD cards with a gift card?

Posts: 1,924
Topics: 34
Kudos: 314
Blog Posts: 15
Solutions: 99
Registered: ‎08-08-2017

Re: Repeated Cancellations

Hey mkipoitryusssss,

 

You shouldn't have a problem purchasing SD cards with your Best Buy Gift Card.  You can read more information about making a purchase with a Best Buy Gift Card on our Gift Card Terms & Conditions page.

 

I hope this helps, but if you have any other questions, don't hesitate to let me know.

 

Sincerely,

Sam|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎01-08-2019

Re: Repeated Cancellations

It canceled the SD card too. I'll just use it next time I'm near the mall since the website doesn't seem to work.
Highlighted
Posts: 1,924
Topics: 34
Kudos: 314
Blog Posts: 15
Solutions: 99
Registered: ‎08-08-2017

Re: Repeated Cancellations

Hi mkipoitryusssss,

 

I'm a bit surprised to hear your order for an SD card was cancelled as well.  I have one more thing I'd like to check, but in order for me to do so, I need to verify a few pieces of information from you first in accordance with our Privacy Policy.  Please see I'm sending you a private message, which you can view by selecting the orange envelope at the top of the page.

 

Thanks for posting,

Sam|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!