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New Member
Posts: 4
Registered: ‎11-26-2019

Remove BestBuy.com reviewer profile - respect user privacy

Hello,

 

I would like to fully remove/delete my BestBuy.com reviews, along with the profile associated with them. It was not clearly explained that this information would be indexed by Google and other websites external to BestBuy.com.

 

I believe this feature should be opt-in, and BestBuy customer privacy should come first. Additionally, there are no tools available in BestBuy.com Account Settings to control this.

 

I would appreciate any help. Thank you.

Posts: 403
Topics: 32
Kudos: 58
Solutions: 19
Registered: ‎07-23-2018

Re: Remove BestBuy.com reviewer profile - respect user privacy

Hello, lubsetbyu,

 

I hope you’re enjoying your day so far, and we appreciate you connecting with us here on the Best Buy forums. We certainly want our customers to be aware of how any information is used, which is why we outline this in our Terms & Conditions for our website. There is a section specific to user generated content that discusses this in detail, and I’d encourage you to review the information when you have the time.

 

Although I can’t make any guarantees to the outcome, we’d be happy to see if we have any means to assist with your request to have your information removed. Our team will be available in Private Message, and we’d need to collect some information from you, in effort to see what might be possible. The darker blue button to the far right of my name below, will put you in contact with us. Please be sure to include your full name, email address, and telephone number.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎11-26-2019

Re: Remove BestBuy.com reviewer profile - respect user privacy

Hi Sarah. I sent you a DM, as I did not recieve anything.

New Member
Posts: 4
Registered: ‎11-26-2019

Re: Remove BestBuy.com reviewer profile - respect user privacy

Sent you another DM. Would you please be able to help me get this resolved?

New Member
Posts: 4
Registered: ‎11-26-2019

Re: Remove BestBuy.com reviewer profile - respect user privacy

Sarah? I have not heard back from any DMs.

Posts: 3,421
Topics: 27
Kudos: 346
Solutions: 207
Registered: ‎11-29-2016

Re: Remove BestBuy.com reviewer profile - respect user privacy

Welcome back to our forums, lubsetbyu,

 

Sarah is out of the office at the moment, so I wanted to step in and make sure we’re addressing your messages while she’s away. 

 

Reviewing the message you’ve sent Sarah, I see it doesn’t include any of the information she’s requested.  If you’re still in need of assistance deactivating your account or requesting removal of information you post on our digital properties, I would recommend connecting with our Privacy Manager at PrivacyManager@bestbuy.com.  If you have any other questions regarding your options pertaining to your private information you’ve provided us, you can find more information on our Privacy Hub.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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