12-11-2020 12:42 PM - last edited on 12-11-2020 01:24 PM by Meg-BBY
12-12-2020 03:26 PM
Hey there, SSucharita,
Thank you for taking the time to reach out to us here on the forums. First, it's never ideal when an order goes through that was not intended to be placed! Typically, orders are able to be modified or cancelled within the first 30 minutes of placing the order, though that window shortens during the peak holiday season to ensure accurate delivery dates. I apologize for any inconvenience as a result of that!
Additionally, it sounds like your item may be lost in transit or delivered elsewhere. I am sorry to hear that, and further saddened to hear the difficulties you've had getting in touch with someone for assistance. We certainly want our customer's to get the support they need any time they reach out to us for help. With that said, as this was purchased on our eBay storefront, we ask that you open a case within your eBay account.
I hope that this sheds light on the best steps to take for support with this. If you have any other questions I may be able to assist with at this time, please don't hesitate to let me know.