11-23-2019 10:30 AM
On November 4, 2017, I purchased a Apple - MacBook Pro 15.4" Refurbished Laptop - Intel Core i7 - 4GB Memory -
128GB Hard Drive - Silver online at Bestbuy.com for $823. From the beginning this laptop was freezing-up on in the middle of any application I was in. I took it to the Bestbuy location in Summerville, SC and a Geek Squad representative looked at it and he was unable to recreate the problem i was having. I took it back home and it continued to freeze. I contacted Apple and read the representative the serial number. He told me that model has been having trouble with a main board and Apple was repairing that model for free (dead line was over). I contacted Bestbuy to let them know. They told me a 3rd party filled my order therefore they were not responsible for anything. I told them I PAID Bestbuy online for my order and I didn't know anything about a 3rd party. I asked for the 3rd party information and I was informed that Bestbuy did not do business with that 3rd party anymore. I said let me guess; they were sending out CRAP!
For many over 15 years, I have been purchasing new computers, tvs, and other items from Bestbuy. I would spend at least $1500 on electronics every year during Christmas. Since they sold me an expensive "paper weight", I have not spent one penny at their store. I did have a manager from the Summerville store call me but he said he couldn't do anything about it. And one more thing. I had no ideal I was buying a 10+ year old computer.
The purpose of this post is to make people aware of expense purchasing made online with Bestbuy!
11-23-2019 02:29 PM
11-24-2019 05:37 PM
Hi there, jew200west,
Thanks for taking the time to connect with us about this purchase. It can be exciting to get a great deal on a product and refurbished products are an excellent tool to facilitate this. We're sorry to hear that you may have had some difficulties with this purchase!
Just like you, Best Buy hopes that the manufacturer will provide a quality product that lasts. Via our Return & Exchange Promise and Geek Squad Protection Plans we offer an extra layer of assurance to the items we sell. Do you happen to remember if you purchased Geek Squad Protection (it may not have been available on all items) on this purchase? If not, we can help you check!
If you did not purchase Geek Squad Protection, this long since this purchase was made we wouldn't be able to provide further assistance. That said, our hope is that if needed, our associates could help you find a replacement laptop that will last you as long as needed.
If you have any additional questions, please don't hesitate to let us know!