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Posts: 1
Registered: ‎08-13-2019

Refunded to Gift Card I Don't Have

Hello! I just canceled a pre-order I had made several months ago with a gift card. I decided to cancel the pre-order but no longer have that gift card. How do I go about getting a replacement?

Posts: 5,078
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Registered: ‎08-21-2017

Re: Refunded to Gift Card I Don't Have

Hey there, aunderk,


Thank you for joining our community forums and writing to us about your order. Like you, I don't hold on to gift cards for very long after I use them. I would be happy to check this out to see how we can best assist you. I will need a bit more information so I can further assist you. Can you please send me a private message with your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the button at the bottom of my post across from my name. I look forward to researching this for you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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