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Posts: 1
Registered: ‎04-30-2020


I recently purchased a MacBook on the online store. Then I received an email stating that the purchase was canceled due to a problem with the credit card. Therefore, I purchased the MacBook again and the payment went through this time. However, I received an email stating that the previous order was still coming in even though it had been canceled. I then saw that two transactions went through in my credit card statement. So I just wanted to confirm I still would receive a refund. Thank you!
Posts: 575
Topics: 21
Kudos: 115
Solutions: 25
Registered: ‎11-23-2018

Re: Refund

Hello, Daniel77huffmn, and welcome to our online community!

Thank you for reaching out to us through the Forums. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you've been searching for with your MacBook purchases.


I would also be concerned if I saw two charges in this situation, considering the first MacBook order was cancelled. When a credit card purchase is cancelled and refunded, you should see that money back to your account within one billing cycle, depending on your bank. 


If you don't see this refund within one billing cycle, I recommend contacting your bank directly. We are also happy to look into this on our end, so feel free to reach back out to us through private message.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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