03-04-2019 02:21 PM
Thank you for posting back on our forums page. We certainly wouldn't want you to wait so long for an authorization to be released back to your account. Typically, once an order has been cancelled the funds should be placed back to you. Have you had a chance to speak with your financial institution for assistance on your funds?
03-04-2019 11:43 PM
Thanks for your reply. Yes i've called my bank about two months after cancelling my order, but they couldn't find any amount reimbursed. The irony is that they said it sounds more of an issue with the merchant. I don't know if it can be fixed but its worth a try.
03-05-2019 11:07 AM
I am happy to take the time to look into your order cancellation. So that we can begin, we will need a bit more information from you. Can you send us a Private Message (PM) with your full name, email address, order number and phone number?
You can send me a PM by selecting the blue button in my signature that says Private Message.