09-17-2020 09:46 PM
09-19-2020 03:50 PM
Welcome to our forums, and thank you for connecting with us for assistance. I’m sorry to hear there seems to be a delay in the refund of your order with us dating back to July, but I’ll be happy to take a closer look and offer any additional assistance I can.
For me to review your order further, there are a few pieces of additional information I’ll need from you, most of which is sensitive information we’ll want to keep out of the public view of our Support Forums. To gather the information I’ll need, I’ll be sending you a private message in a moment, which you’ll be able to read by logging into your Support Forum account, and clicking on the orange envelope in the upper right-hand corner of your screen.
Speak to you in a moment,