01-11-2020 07:19 PM
Solved! Go to Solution.
01-14-2020 01:00 PM
Thanks for posting and welcome to the Forums!
I'd be wondering about this refund too since the package wasn't ever delivered. I'm sorry that this had happened and that your refund may be taking longer to get back to you than we initially expected. I'm more than happy to help you out with this to try and see what may be happening.
It sounds like your item was returned back to us at the beginning of the year, and that usually takes some time to be able to make it back to our Return Center and be processed. Nonetheless, I'd imagine that the refund should have been processed by now, especially since our gift cards process fast for refunds. I'd like to go ahead and take a look at the order to make sure that we received this and that it was properly processed by the Return Center.
Can you send me a Private Message with your full name, email address, phone number and order number? Simply click on the blue button in my signature to get started with that!