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Posts: 1
Registered: ‎01-23-2019

Refund to debit card

I made an order on the 5th of January with a visa debit card however, bestbuy couldn’t verify the card so the order was automatically cancelled. The website says that refunds should take 3-5 days but my card has not yet been refunded and it’s been 2 weeks. Please what can be done about this?
Posts: 1,952
Topics: 21
Kudos: 151
Solutions: 100
Registered: ‎10-19-2017

Re: Refund to debit card

Hello Bioluv,


Welcome to the forums!


I appreciate you reaching out to us about this order cancellation and authorization hold. I would be a bit upset if I did not receive all of my funds back after the order was cancelled. I’m here to help where I can, so no worries.


Will you please send me a private message with your order number, full name, phone number, and e-mail connected to your account? To send it, click on the blue “Private Message” button next to my signature. I look forward to hearing from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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