BestBuy.com

[kaeyre]

I ordered a liquid cooler and some fans to go along with it, both say delivered but only the fans came. I contacted support (many times) and was told I would be refunded for the cooler. I understand the refund will take 10-15 days to process, but I was told I would receive confirmation that it is being processed in the first place. I have trust issues with the customer support because multiple times they told me I would receive an email or this or that and I never got anything.  I need to purchase the cooler, but I feel uncomfortable doing so while I'm still unsure whether or not I will ever get back my money from the one that wasn't delivered. When will my refund status be updated?

[Duncan-BBY Social Media Specialist]

Hi there, kaeyre,

Thank you for reaching out to us here on our Forums page regarding your refund. I'd love to take a closer look at this with you to see what we can learn. To do so, can you please send us a Private Message verifying your full name, email address, phone number, and order number?

Thank you!

[kaeyre]

Perhaps Duncan is off work these past couple of days, but I haven't received any response yet. Can anyone help me?