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Posts: 1
Registered: ‎08-18-2021

Refund status

Hello all

I just received my shipment and it was missing an item
I have contacted customer support via chat and told mw ill be Receiving an email regarding the refund
But untill now I haven’t received anything
Can anyone help please ?
Posts: 2,394
Topics: 222
Kudos: 167
Solutions: 84
Registered: ‎07-06-2009

Re: Refund status

Hello, Jordencox,


Welcome to our Best Buy Support forums! I appreciate you taking the time to reach out to us about the missing item that you had from your shipment. I can understand wanting to receive the refund that you were informed about, and I'd be happy to take a look into this with you. 


Can you please send me a private message with your name, phone number, email address, and order number? To send the message, you can simply use the button in my signature below. 



Melissa|Senior Social Media Specialist | Best Buy® Corporate
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