Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎07-25-2022

Refund status

I ordered a liquid cooler and some fans to go along with it, both say delivered but only the fans came. I contacted support (many times) and was told I would be refunded for the cooler. I understand the refund will take 10-15 days to process, but I was told I would receive confirmation that it is being processed in the first place. I have trust issues with the customer support because multiple times they told me I would receive an email or this or that and I never got anything.  I need to purchase the cooler, but I feel uncomfortable doing so while I'm still unsure whether or not I will ever get back my money from the one that wasn't delivered. When will my refund status be updated?

Posts: 110
Topics: 2
Kudos: 8
Solutions: 5
Registered: ‎01-17-2020

Re: Refund status

Hi there, kaeyre,

Thank you for reaching out to us here on our Forums page regarding your refund. I'd love to take a closer look at this with you to see what we can learn. To do so, can you please send us a Private Message verifying your full name, email address, phone number, and order number?

 

Thank you!

Duncan|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎07-25-2022

Re: Refund status

Perhaps Duncan is off work these past couple of days, but I haven't received any response yet. Can anyone help me?