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Posts: 1
Registered: ‎01-18-2022

Refund on Order - Has been weeks with no resolution

Had an order for a camera lens that had an issue. Customer service said they would send a replacement order to me and not to worry about what I received. On the promised delivery date I was told the replacement order was delayed with no ETA. Customer service then suggested a refund may be faster. 


The refund request was submitted on 1/12/21, and since then I have been given the runaround nonstop. No one can give me a real date or any real information for my refund. I don't know what I need to do, I'm honestly about to submit to my credit card company. 

Posts: 189
Topics: 1
Kudos: 37
Solutions: 15
Registered: ‎10-19-2020

Re: Refund on Order - Has been weeks with no resolution

Hi, mike4380,


Thank you for joining the forums and for reaching out to us! I can understand your feelings regarding a delay for a refund, and would be happy to take a look and see what assistance I can provide.


To begin, please send me a private message with the order information, as well as your full name, phone number, and email address. You can send a private message by logging into the forums and clicking on the blue button across from my signature on this post. 



Katie R|Social Media Specialist | Best Buy® Corporate
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