BestBuy.com

[mike4380]

Had an order for a camera lens that had an issue. Customer service said they would send a replacement order to me and not to worry about what I received. On the promised delivery date I was told the replacement order was delayed with no ETA. Customer service then suggested a refund may be faster. 

The refund request was submitted on 1/12/21, and since then I have been given the runaround nonstop. No one can give me a real date or any real information for my refund. I don't know what I need to do, I'm honestly about to submit to my credit card company. 

[KatieR-BBY Social Media Specialist]

Hi, mike4380,

Thank you for joining the forums and for reaching out to us! I can understand your feelings regarding a delay for a refund, and would be happy to take a look and see what assistance I can provide.

To begin, please send me a private message with the order information, as well as your full name, phone number, and email address. You can send a private message by logging into the forums and clicking on the blue button across from my signature on this post. 

Regards,