05-16-2019 11:36 AM
Welcome to our community. I'm sorry to hear your refund has appeared as yet and I regret any inconvenience to you.
I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:
To send me a private message, please click the button labeled "Private Message" in my signature below.
I look forward to hearing from you.
05-16-2019 12:06 PM
I'm sorry to hear you've encountered that issue. Alas, your private message has not come through as yet.
This can best be solved by clearing your browser cache and deleting all cookies and temporary internet files. Afterward, close and relaunch your browser. This should resolve the issue.