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Posts: 1
Registered: ‎01-21-2022

Refund not processed even though Best Buy says it is

I ordered a gaming pc off of best buys website before Christmas. I paid for it via Paypal split payment so I could split the balance using two different debit cards. When I recived it though the case was scratched. I contacted Best Buy and they offered me $150 off which I accepted. A few days later a man from UPS showed up at my door saying he was at my house to pickup a package (meaning the computer). Somehow the person who gave me $150 back put it in the system as a return. I obviously just refused the pickup. After another couple weeks I relieased it wasnt as nice as I had hoped and told Best Buy I wanted to return the computer. They gave me a shipping label and told me to box it up and drop it off at my nearest Best Buy location. I did that but now weeks later I still havent gotten my refund. Best Buy says they see it as proccessing but I know there must be something holding it up. When I got the original $150 refund it was back in my account overnight but for the remaining balance it has been weeks of nothing. How can I get my payment?

Posts: 439
Topics: 9
Kudos: 47
Solutions: 22
Registered: ‎11-23-2018

Re: Refund not processed even though Best Buy says it is

Hi there, User2370578,


Thank you for creating a profile here on the Best Buy Forums. Welcome to this great community!


I can certainly understand you looking for an update here, as I enjoy keeping an eye on my refunds as well. Refunds can take up to on full billing cycle to post onto the payment method used once a refund is processed.


If you’d like me to take a look into this on my end, please send me a private message with your full name, email, phone number, order number, and clarification on how and when the return was made.



Quinton|Social Media Specialist | Best Buy® Corporate
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