BestBuy.com

[rianna_r]

My purchase was never delivered by Roadie, which is very clear in the tracking logs. It was returned that same day to Best Buy...so how is it that it has been over a week and my refund is still being "looked into". If I can see it was never delivered and you can see it was never delivered, then what is having to be researched? This feels like a scam.

[Kristy-BBY Social Media Specialist]

Welcome to the Community Forums Rianna_r. We are happy to have you join us!

As someone who keeps a close eye on their finances, I know how important it is to receive your refund. I would be happy to help anyway I can. 

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

Regards, 

[rianna_r]

Information has been sent

[Kristy-BBY Social Media Specialist]

Thank you Rianna_r I have responded back to you in the private message. 

Regards, 

[rianna_r]

Can you please explain why the refund is "in review" and will take "up to one billing cycle"? The item was never delivered, and according to your same-day delivery policy -- 

What if I am not available when the delivery partner arrives?

• For residential deliveries, if our delivery partner attempts delivery, but you are not available, and they cannot find a safe place to leave your order, they may try to contact you at the phone number provided during checkout.
• For business deliveries, someone must be available to receive the order. Our delivery partner may try to contact you at the phone number provided during checkout.

If the delivery is not able to be completed, your order will be returned to the store, and a full refund of your order and shipping costs will be completed within 24 hours of it being returned.

This item was returned via Rodie the same day it was not delivered (althought I was home the entire time and never recieved a call from shipping partner). You all are in vilotation of your own policy.

[Kristy-BBY Social Media Specialist]

Rianna, 

Thank you again for reaching out to us. As it appears that this situation may now be resolved, we will be closing this conversation at this time. If you need further assistance from us in the future, please don't hesitate to reach back out to us. For faster responses, please include your verification information (full name, phone number, and email address) in your message. Have a wonderful rest of your day!

Regards,