06-20-2022 10:17 AM
My purchase was never delivered by Roadie, which is very clear in the tracking logs. It was returned that same day to Best Buy...so how is it that it has been over a week and my refund is still being "looked into". If I can see it was never delivered and you can see it was never delivered, then what is having to be researched? This feels like a scam.
06-20-2022 10:25 AM
Welcome to the Community Forums Rianna_r. We are happy to have you join us!
As someone who keeps a close eye on their finances, I know how important it is to receive your refund. I would be happy to help anyway I can.
To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.
06-20-2022 10:38 AM
06-21-2022 11:37 AM
Can you please explain why the refund is "in review" and will take "up to one billing cycle"? The item was never delivered, and according to your same-day delivery policy --
If the delivery is not able to be completed, your order will be returned to the store, and a full refund of your order and shipping costs will be completed within 24 hours of it being returned.
This item was returned via Rodie the same day it was not delivered (althought I was home the entire time and never recieved a call from shipping partner). You all are in vilotation of your own policy.
06-22-2022 08:32 AM - last edited on 07-06-2022 01:52 PM by Deysha-BBY
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