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Posts: 1
Registered: ‎01-07-2020

Refund not Recieved



I placed an order for a pair of headphones on the 17th of December which was canceled by Best Buy. After chatting with  customer support, I was told the refund would be issued within 24hrs. I still have not received the refund.


Could someone please assist me with this? This entire process has been handled poorly by Best Buy. 


Help would be much apprecitated 


Posts: 4,934
Topics: 150
Kudos: 374
Solutions: 226
Registered: ‎08-21-2017

Re: Refund not Recieved

Hello, james8712,


Welcome to our community forums. I can certainly understand wanting to receive your refund as quickly as possible. In most cases refunds are available in three to five business days but in rare cases they can take up to one billing cycle. This timeline often depends on your bank so I would recommend contacting them for more details. Please let us know if you don't see this refund after one billing cycle and we'll be glad to see how we can help!

AndrewB|Social Media Specialist | Best Buy® Corporate
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