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Posts: 1
Registered: ‎07-29-2021

Refund never received. Escalation needed

I have placed an order online about 14 days ago. Then BestBuy informed me that order can’t be fulfilled. It was never delivered so they said it will be refunded. It’s already 10 days since I received refund email and there is no refund. When calling customer service they keep saying it will come in 24 hours, 48 hours but nothing happens. Do you have managerial escalation since at this time Best Buy is illegally keeping my money. Order has never been delivered and it looks like a scam.
Posts: 3,495
Topics: 79
Kudos: 133
Solutions: 188
Registered: ‎10-19-2017

Re: Refund never received. Escalation needed

Hello, arosenreld,


Welcome to the Best Buy Forums!!


I appreciate you taking the time to join and write us about your order. I understand where you’re coming from, as it’s never pleasant to find out your refund is not back on your card after the allotted promised time. I’m here to help where I can.


I’m happy to look into this further for you. Please, private message me with your order number, full name, phone number, and e-mail address. To send it, click on the blue “Private Message” button next to my signature. Let me know if you have any other questions.



Deysha|Senior Social Media Specialist | Best Buy® Corporate
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