11-16-2019 02:02 PM
11-17-2019 08:30 AM
02-29-2020 11:55 AM
We called back with the tracking numbers that were set up for each individual gift card. They told us that those numbers were closed with a note that everything was refunded.
We never received replacement cards in the mail. We never received replacement card numbers via email.
Every time we decide to pick this back up again, it's hours out of day on the phone only to end up with frustration and having it still not be resolved. We're always told that they can't resolve it during the call. We're told to expect to receive the refund either by email (egift card) or by mail (sending physical individual gift cards). In either case, we never get the refund.
I'm still without an oven (since October 2019) since $2,000 is tied up in the refund that I can't get back from Best Buy.
02-29-2020 12:16 PM
Welcome back to our community, michellefs.
I think everyone loves gift cards, but I don't think anyone would enjoy the kinds of complications you've described, and certainly not be happy that months have passed after the promise of a resolution. I apologize for our having disappointed you.
I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:
To send me a private message, please click the button labeled "Private Message" in my signature below.
I look forward to hearing from you.