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Posts: 1
Registered: ‎09-08-2022

Refund issues.

I order 4 different items that all said delivered on the same day, that's no problem I was actually excited. Then I made it home to see nothing on my porch or in my parcel locker. So I contacted Best Buy whom was very nice and seemed helpful to get my order refunded. That made me rest at ease, but unfortunately I received a email today stating they would not be refunding my order, and that I should contact local authorities. This helped me none at all, not only am I out almost 900$, but I also just feel cheated. How am I responsible for the packages I never got to get my hands on. Someone please help, this can't be how this ends. 

Posts: 278
Topics: 1
Kudos: 36
Solutions: 18
Registered: ‎11-29-2016

Re: Refund issues.

Hello, Ronnie21,


Welcome to our Community Forums.


Missing your items would prompt for an investigation and can understand reaching out to see what else maybe possible. While the outcome may not be different from what you’ve been told, we’d like to take a closer look.


To do so, send a Private Message with your:


*Full name

*Phone number

*Email address

*Order number


Click the blue button next to my signature to send the message.



Andy|Social Media Specialist | Best Buy® Corporate
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