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Posts: 1
Registered: ‎12-22-2020

Refund issue

A lot of frustrated a long the way, but I just want to post the main issue.


I bought two 85 in tv from Bestbuy.  The first one in store after price adjustment, $2785, and the second one online, $2110.  I returned the tv that I bought in store.  However, because the size of the tv, the store advised me to call to set up a pick up and they will process the return for me after that.  I got the returned tv delivered successfully and called online help number for a refund.  The agent processed a refund for me but she refunded the amount I paid for the second tv I bought online, which is $2110 .  I realized that I told her that she refunded me wrongly from a completely different purchase.  She said yeah yeah I see that then phone suddenly disconnected. 


I called right back and worked with a second agent and she said there's no way they can fixed it and asked me to go to the store to fix what the fist agent just did.  I then came to the store and they could do anything either.  They need to contact someone from the headquater to take a look.


I am not sure why an agent made a mistake like that??? then no one could fix it.  Now I have to wait indefinitely for someone to take a look into the error.  The error has been made by a support agent but I have to suffer a pain. 


I have a goose bump every time talking about bestbuy customer service or they way bestbuy system works.  If you don't value your customer, then you will have to deal with the consequences.


Once again, lots of frustrated details along the way with what bestbuy caused to me.  I just want to post the main issue.  This should be my last purchase from bestbuy. 

Posts: 705
Topics: 31
Kudos: 137
Solutions: 50
Registered: ‎02-08-2019

Re: Refund issue

Hi, HoiLamChi, 


We appreciate you reaching out to us on the Forums. It sounds like you got a TV at a great deal online, and we certainly don't want to tarnish that experience with a complicated return/refund issue.


I know that we expect our agents to provide accurate and factual information, and I apologize as it sounds as if that was not the case here. Further, I imagine it was frustrating being disconnected on the phone, and needing to return to a Best Buy store to get assistance.


I'd be happy to take a look into this and see what I can do to help, as well as formally document this experience at the Corporate office. Please send us a private message with your full name, email address, phone number, and order number and I can get started right away.




Meg|Social Media Specialist | Best Buy® Corporate
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