02-08-2020 08:49 AM - last edited on 02-09-2020 12:21 PM by KyleR-BBY
For some reason, items in this order was recalled and redirected to store before delivery to me. Then I received emails said checks will be mailed to my address (instead of refund to my original payment). I have been waiting for two months and still received nothing. I contacted via chat but there was not help offered. Could you look into it? Is it possible to cancel the check and just refund to my original payment? Thanks a lot!
02-09-2020 12:25 PM
Welcome to the Best Buy Community forums. Thanks so much for reaching out to us about this. Waiting on a refund, especially for months, cannot be a good experience.
If checks were already issued, we won't be able to change the refund back to the original form of payment. That said, I'd be happy to look into this for you to see if I can help locate those checks. Please send in a private message by using the link in my signature below this post. I'll need your name, email address, and phone number to get started.