BestBuy.com

[Nshaw]

I preordered a Xbox Series X on 9/22 and never received it. Long story short Bestbuy customer service finally stated they lost it after weeks of talking with them. Last Wednesday a customer service rep stated I would receive a refund in 3-5 business days. Now after speaking with another representative today they stated it will take and entire billing cycle to receive the refund. Is this actually how long it takes? I have been receiving mixed responses from the customer service representatives. It just seems kind of ridiculous that I have to pay my credit card bill for an item bestbuy lost and then wait to be reimbursed. This entire process has been a huge inconvenience and is making me reconsider being a best buy card holder. 

[AndrewB-BBY Social Media Specialist]

Hello, Nshaw,

Welcome to our community forums. I appreciate you taking the time to visit our community forums. I'm sure you're eager to receive this refund so you can place this order, I'd be glad to give you some additional details on this time frame. 

Once a refund has been processed to a credit card, it can take up to one full billing cycle to show on your statement, but typically will reflect in the account sooner. This can depend on your banking institution so I would recommend contacting them directly for more specific details.

I hope I was able to clear this up, please let me know if you have any other questions I can help with!

[Nshaw]

I contacted my card company and they stated they process the refund in 3-5 days once they recieve it. I dont understand why it takes a full billing cycle to return my money. My item was lost by best buy and now Im supposed to go up to a month without the money and have to pay my credit card bill for an item I never recieved. In my 15+ years of ordering items online I have never heard of such a policy. How is this even legal? Bestbuy has had my money since 11/10 and now I'm supposed to wait another 20 + days to recieve a refund. I can understand a refund taking long if you make a return but since Bestbuy was at fault 100% my refund should be expediated and I should be compensated for the inconvenience. Would you be able to check to see if my refund has even been processed because everytime I speak to representative I get told a different story?

[AndrewB-BBY Social Media Specialist]

Hi there, Nshaw,

Thank you for following up with me. While we are unable to expedite a refund as requested I would be glad to make sure this was processed.

I will need some more information to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Order number

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.

Regards,