BestBuy.com

[VA08]

I am International customer, My Order {removed per forum guidelines} placed on June 3, 2021 was cancelled due to wrong shipping information. I contacted BESTBUY and was informed that for international purchases a specific shipping address is to be used. However, I was promised a refund, but unfortunately I did not receive the refund as of today. 

[SeanM-BBY Retired: Social Media Specialist · Accepted solution]

Good afternoon, VA08,

Welcome to our forums!  I know how frustrating it can be to have an order cancel on you unexpectedly, especially for something like an incorrect shipping address.  It’s disappointing to hear this seems to be the case with your most recent order, and while we may not be able to reinstate your order after it’s been cancelled, I’m hopeful I can clear up the cancellation process, and how it affects your funds.

Just so you’re aware, when an order is placed through BestBuy.com, we’ll authorize your credit card to make sure the funds are available for the order.  A hold would be placed on these funds for the total of the order, until the order is shipped or picked up at one of our stores, at which point your card would be charged.

With that said, if your order is not shipped and your card is not charged, any pending authorizations are removed on our end.  From there, the time it takes those funds to release back into your account can vary, depending on the bank or credit card company.  Because there wouldn’t be a charge from your order, there typically would not be any sort of “refund” line on your credit card statement from us.  This is outlined on our Cancel Your Order Help Center article.

If you believe you were charged for your cancelled order, I’ll be happy to take a closer look, given some additional information from you.  You’ll just need to send me a private message with:

• Your first and last name
• Your phone number
• Your email address

As you can imagine, we’ll want to keep your sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature to get this information sent my way.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Regards,