BestBuy.com

[tokisuve]

I am an international customer, My Order {removed per forum guidelines} placed on December 10, 2021, was cancelled after making payment with my Debit Mastercard. I contacted BESTBUY and I was told that I will receive my refund within 15 days but unfortunately till today, I still haven’t received it. I've called and Chatted BestBuy several times, but no one seems to be able to help me, I keep getting transferred to other departments and get told we can't help you and we don't know what's going on. That's a lot of money to not have in my pocket right now. I need to know what's going on please, I need to know when I will be getting my refund

[Sarah-BBY Social Media Specialist · Accepted solution]

Hello, tokisuve,

Thank you for reaching out about this. As someone who closely monitors their finances, I understand the importance of timely refunds. If the order was cancelled, it is likely the funds were only authorized, as opposed to actually being charged. I’d be happy to investigate this for you.

When convenient, please send me a Private Message. To send a Private Message, simply select the darker blue icon, which is located across from my signature.

Best,

[FabricioV]

Hola, ya te llego el reembolso? a mi me esta pasando exactamente igual

[tokisuve]

Yes, I have received my refund. 

[FabricioV]

Hello friend, in how many days did you receive the refund?

Hola amigo, en cuantos días te llegó el reembolso?

[tokisuve]

Exactly 1 month