BestBuy.com

[pw02172022]

Had contacted BestBuy.com rep 5 times over the past weeks.

For a refund status,  each of those times the rep said 24-48 hours or 15 days.

It been over 23 days.

No refund yet.

[BrandonF-BBY Social Media Specialist]

Hello, pw02172022,

Thank you for reaching out to us here on the Best Buy forums. I know how important my finances are to me, and would be happy to take a closer look at this with you. To get started, please send me a private message with your full name, phone number, and email. I look forward to assisting you.

Best,

[pw02172022]

Hi Brandon,

It just keep showing that I reach the limit to send a PM. Do you ahve any solution for that?

[pw02172022]

The issue is not resolved.

I have send the information as requested. But no reply as of today! !!

[pw02172022]

Issue has not been resolved and the agent dose not reply me any more.

[BrandonF-BBY Social Media Specialist]

Hello, pw02172022,

I have reached out to you through your private message, and look forward to your response there.

Best,

[pw02172022]

I do not accept the final decision you sent to me via Private Messages which states you will not provide a refund. 

This will be my final request.  I expect a prompt response or solution. After that, I have to take alternative actions against deceptive practices at Bestbuy. A letter will be sent to Best Buy Headquarters located in Minneapolis, MN, with all related information.