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Posts: 1
Registered: ‎01-11-2019

Refund Issue


I have purchased a apple homepad from and  I receive my package have the seal been cut and homepod got stolen, contact bestbuy customer services advise my to contact UPS to investigate. I have contacted UPS on twitter,

UPS responsed:

Thank you for this information . With this package I am showing that the shipper has restricted UPS from beginning a damage or package investigation on this package. The shipper would need to start this process. ^AC



So i have to return the empty box back to bestbuy, and make a couple calls to bestbuy explain the issue, and still not get refund. 


For the picture, you can find at 


Posts: 366
Topics: 15
Kudos: 48
Solutions: 51
Registered: ‎10-19-2017

Re: Refund Issue

 Hey PenghuaWang, 


I see that we responded to your message to us on Twitter asking for a Direct Message to be sent to us so that we could investigate further, but we have not received a response since Dec. 13.


We'd be happy to review this more in-depth and would just need that information we requested on Twitter. You can provide that here or in response to our Twitter conversation. Either works as we are the same team. 


As a refresher we would need your order number, phone number, full name, and email sent privately.  



Thanks a bunch, 

Faith|Social Media Specialist | Best Buy® Corporate
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