11-15-2021 10:58 AM
I have been having the same issue a lot of others have been with waiting over a month for money to return to my credit card. I've spoken to customer service a few times and they continue to tell me that they are waiting on my bank to "accept" the refund and that it could take a billing cycle. I was given a case ID on the 14th of october and now it's over a month later. Has anyone received their money back after that long or should I contact customer service again?
11-16-2021 01:57 PM
Hi there, Purrxel.
Thank you for visiting our online community. This is a great place to come to learn about new products, interact with other members, and request support from our team of moderators. It sounds like you’ve been patiently waiting for your refund to be returned to your account. As someone who monitors their finances closely, I understand why you’d be requesting an update. While this may be something your financial institution may need to be involved with, I’d be happy to review the transaction history.
You’re welcomed to send a Private Message, so I can collect the necessary information. To get started, simply select the darker blue icon, which is located across from my signature.