BestBuy.com

[brockaloupe]

Hi All,

I was directed to post this here from someone at Best Buy who saw my post about it over on Reddit. 

First off, thanks for the work you all do. I've been having major issues with a best buy order I placed over a month ago. Originally, an item was supposed to be delivered on a Friday via best buy's same day service. It was delayed, which wasn't a big deal, but we were going out of town on Saturday and there was no communication of when the item would be delivered when we were told it was delayed. We had been on a hiking trip and came back to no package delivery. When going through my email, we got notification it had been delivered.

I contacted best buy support immediately and the guy was super helpful, told me not to worry, and offered me a refund so I could go buy the item in store. I asked if they needed anything on my end and was told no. I was then told it would take 24-48 hours to process, and was sent on my way. A couple weeks go by and no refund. I reach out again, they tell me it's still processing. Another week goes by, I'm told 15-20 business days. After that passes, I'm told that " you will for sure have your refund by October 18th". That date passes, and I reach out again, and they tell me they're escalating it to their "concern team" and I would receive a response within 24-48 hours. I had already been told that it had been elevated to this team and it is well past this timeframe. I then tried calling Best Buy support, and both times I was transferred to their credit card department that only deals with best buy credit cards.... Which doesn't help me at all. I'm at a loss here, I had a 100 gift card I used and the remainder on a credit card purchase and neither have been refunded. I've never had any issues with Best Buy and can't understand how this large of a company is giving me the runaround like this. Does anyone have any advice for what to do next?

[Allison-BBY Social Media Specialist]

Hello, brockaloupe, and welcome to our online community!

Thank you for reaching out on our forum for support. I hope you had a nice hiking trip! I actually just booked a hiking trip for January, and I'm super excited.

I know discovering your package was not delivered while you were away on your trip was very concerning, and I understand your need for assistance now that multiple quoted time frames have passed regarding your refund. I hate to hear you've been given this kind of runaround, and I'd like the chance to help now.

I will be sending you a private message shortly following up on this situation. Please check your inbox for my message, which can be accessed by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Regards,