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[ignavia]

Hello. I am Order #{removed per forum guidelines}. I just ordered 2k21 for the PS5 along with a 2-Year Geek Squad Product Replacement a few hours ago as a gift for someone, but it turns out they already have the game. I was able to get a refund for the 2-year plan, but not the game itself because the order is processing. I was wondering if it was possible for me to get a refund for it before it ships out? Thank you!

[Meg-BBY Social Media Specialist]

Hey, ignavia,

Thanks for reaching out to us! That is such a great gift idea, although I'm sorry to hear the recipient had it already! Typically, orders are able to be modified within 30 minutes of placing the order, but that window shortens around peak season to ensure orders are fulfilled on time. If the order has shipped already and you are unable to modify it, I can suggest to return it via one of the methods listed on our Return & Exchange Promise page. If you still need help with anything, please send us a private message with your full name, email, and phone number and I can take a look. 

Best,