04-06-2021 06:26 PM
I ordered a laptop and protection that amounted to $1500. I received the wrong item (a laptop stand instead), and I called them instantly to send it back for a refund. Over the course of a month I had to contact them 3 times over phone and 5 times through their chat service for updates. I was constantly reassured that I would be getting my refund. But I was denied my refund and now they won't even tell me why. I sent it back to them, and I tracked that return package. I confirmed with Best Buy that they received the wrong item. Zero transparency and zero help.
Terrible customer service.
I wish everyone who has a terrible experience with this company a better outcome then I am having.
04-07-2021 10:36 AM
Welcome to the Best Buy Community Forums!
I appreciate you taking the time to reach out to us regarding your return. Generally, once an item arrives at one of our return points, it can then take 10-15 business days for that return to be processed. If for some reason that item does not qualify for a return/refund, that item gets shipped back to you with an explanatory resolution letter. Although I won't promise a different outcome, I'd like to review this for you.
In order to do so, I am going to need some more details from you. Please, send me a private message with the order number, along with your full name, phone number, and e-mail address. I look forward to hearing back from you.