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Posts: 1
Registered: ‎07-26-2019

Recivied wrong tracking number

My order was supposed to be shipped today and arrive tomorrow but when I click on the tracking info on the email it's shows me a fedex tracking to another address, on that tracking the item arrived even before I placed my order so it's clearly not related to my account.
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Registered: ‎11-10-2008

Re: Recivied wrong tracking number

You can create a free Fed Ex Account and see the deliveries to your house in real time. I always get a notice on my phone when something ships out and so forth so maybe it will help you.


Be sure to sign up for an account on Fed Ex with the same address you use for shipping.

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Registered: ‎02-08-2019

Re: Recivied wrong tracking number

Hi there, guerreropastorz,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us!

I can understand how having the incorrect tracking number can make it harder to see where your item is during it's journey to you, and we apologize about any confusion that may have caused. I'd be more than happy to investigate this further on our end if you were still needing assistance with this. To do so, please send us a private message with your full name, phone number, email address, and order number by selecting the "Private Message" option in my signature below.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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