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Posts: 1
Registered: ‎12-02-2020

Recieved an Open Package

I recently ordered a new GPU for my own gaming computer and it has just arrived today. I opened the box it was delivered in and the packaging for the GPU was open, the tape had been cut. Everything was still inside, and my GPU looked okay, even had the protective film on it. I was wondering if I should be concerned or not since everything seems to be in order. I also just wanted to make sure that I reported it day of, as to not look sketchy.


The Broken Tape


The full packaging

Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: Recieved an Open Package

Good afternoon, HottiDoggu,


Welcome to our forums!  I think I’d want to make sure my product was still in working order as well if it arrived in the condition you’ve described, so I can certainly understand reaching out to us and sharing your experience. 


While it sounds like everything is in order and the GPU you’ve ordered has not been damaged, if you find there are any issues with your purchase, please don’t hesitate to utilize our Return & Exchange Promise to either return or exchange your GPU at your local Best Buy store, or return it to us by mail.


If you have any other questions or concerns, feel free to swing by our Support Forums any time.


All the best,

SeanM|Social Media Specialist | Best Buy® Corporate
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