Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 4
Registered: ‎12-04-2019

Recent Purchased TV exchange

[ Edited ]

I recently purchased TCL 65 in 4 series online on black friday with home delivery.

Order Number:

{Removed per forum guidelines}

 

It came damaged (frame and the screen was cracked). I wanted to exchange it they said they can't do it because its not available at the local store in menifee. I see it's in stock everywhere in Orange county(30 mile away). No they cannot ship it from there. What kinda mentality is this. Only option I was given was to ship to another location but return had to picked up there, or return to a store and pick it up there. I got no way to transport this tv. Want me to rent a van just to return and get a new one. The item is getting returned saturday. 

I cannot believe company like bestbuy cannot figure out a way to solve this. You are bound to lose all your customers and close if you can't even handle an exchange right. 

 

And wait times on the call WTH. I spent 1 hour on tuesday, 5 hours yesterday, 4 hours today. And online chat has been offline since wednesday last week. 

  

Highlighted
Posts: 7,180
Topics: 115
Kudos: 451
Solutions: 394
Registered: ‎12-23-2016

Re: Recent Purchased TV exchange

Hi, drewex,

 

Welcome to the Best Buy Community forums. Having a new purchase arrive damaged is never a good experience.

 

As noted here, we should be able to help set up an exchange (888) 237-8289. If there are not any in stock locally, an immediate exchange may not be possible at this time, however. Something 30 miles away may be outside of the delivery area.

 

We do re-stock televisions regularly, so my best advice is to wait a couple days and give us another call to see if the exchange can be set up. Otherwise, we can instead just do a return and refund you.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 4
Registered: ‎12-04-2019

Re: Recent Purchased TV exchange

I am definitely not calling back.I have never wasted this much time on a phone call wait and transfer on top of transfer. If you are willing to help over the forum great but your call center is a joke,
Highlighted
Posts: 7,180
Topics: 115
Kudos: 451
Solutions: 394
Registered: ‎12-23-2016

Re: Recent Purchased TV exchange

Hi, drewex,

 

I apologize for the poor experience you've had with our phone support line.

 

Another option is to visit your local Best Buy to get the return or exchange set up. We would need to talk to you, either in person or over the phone, to get that scheduled.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 4
Registered: ‎12-04-2019

Re: Recent Purchased TV exchange

I called the local store, They said they cannot help on any purchase made online.

Highlighted
Posts: 7,180
Topics: 115
Kudos: 451
Solutions: 394
Registered: ‎12-23-2016

Re: Recent Purchased TV exchange

Hi, drewex,

 

If you can send in a private message through the link in my signature below this post, I'd be happy to double-check on that for you. 

 

I'll need your name, email address, phone number, and order number to get started.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 4
Registered: ‎12-04-2019

Re: Recent Purchased TV exchange

The TV came in stock last night. Would it possible to add the exchange to my return for saturday? I private messaged KyleR but looks like he is offline. Anyone can help?

Highlighted
Posts: 4,058
Topics: 39
Kudos: 374
Solutions: 242
Registered: ‎11-29-2016

Re: Recent Purchased TV exchange

Hi, drewex,

 

Welcome back to our forums!  Kyle is out of the office today, but I’ll be replying to your message shortly.  I’ve sent a message to you earlier today, and to read my messages, you’ll want to log into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.  If you’re accessing our site on a mobile device, you may need to switch to Desktop View before this envelope is visible.

 

See you up there,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!