01-11-2019 08:20 PM
11 hours ago
Welcome and thank you for reaching out to us! While we and the carriers we partner with to try to ensure packages reach our customers safely, occasionally packages do go missing. I'm glad to hear that you were able to get your order reshipped though!
When what once was lost is found, it can leave customers in a bit of an awkward position having double the product. You may of course return the extra one to us under our Return & Exchange Promise, either in store or by mail. If you prefer to do so by mail, please let me know and I'll be delighted to further assist.
|Tasha|Social Media Specialist | Best Buy® Corporate|
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