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New Member
Posts: 5
Registered: ‎12-17-2021
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Received wrong items!

Hi I ordered, 3 asus zenbooks totaling over 2,500$.
Instead I received a single keurig coffee machine!
The original shipping box contained my order info on the shipping label,but the contents clearly belonged to someone else's order as it had a little sticker on it with a bby01 order number that didn't belong to me.
The box was not tampered with and was too small to have ever contained the 3 laptops that were supposed to be inside.
Tried working with customer service, the service provided was horrendous. Can't talk with anyone who has control or a means of fixing.
Any advice would be appreciated! Tia!
Posts: 2,662
Topics: 108
Kudos: 109
Solutions: 131
Registered: ‎10-19-2017

Re: Received wrong items!

Hi, Maxiem,

 

Asus laptops are certainly very different than a Keurig coffee machine so I totally understand how this could be very startling. I would love to look into this situation further to see what options may be available going forward. 

 

To get started, I'll need a bit more information from you. Please send confirmation of your full name, phone number, email address, order number, and the order number you saw listed in the box. Be sure to keep your information private by utilizing the forum's "Private Message" option. I look forward to hearing from you!

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎12-17-2021

Re: Received wrong items!

Sent you requested info,thanks!
Posts: 2,662
Topics: 108
Kudos: 109
Solutions: 131
Registered: ‎10-19-2017

Re: Received wrong items!

Hello again, Maxiem,

 

I have responded to your private message so please look for that soon. I look forward to continuing this conversation. 

 

Best,

 

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎12-17-2021

Re: Received wrong items!

Hi just wanted to follow up on this, thanks!
Posts: 2,662
Topics: 108
Kudos: 109
Solutions: 131
Registered: ‎10-19-2017

Re: Received wrong items!

Hi, Maxiem,

 

I have sent you a private message with an update, so please look out for it. 

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎12-17-2021

Re: Received wrong items!

Hi can we follow up on this? Thanks!
Posts: 2,259
Topics: 214
Kudos: 122
Solutions: 76
Registered: ‎07-06-2009

Re: Received wrong items!

Hello again, Max,

 

My support partner wasn't able to get an update on the escalation Thursday, so tomorrow may be the soonest I will have an update as they are not back in until then. I will follow-up as soon as I do have an update. 

 

Sincerely,

 

Melissa

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎12-17-2021

Re: Received wrong items!

Got my refund, thanks for working on it!
Posts: 2,259
Topics: 214
Kudos: 122
Solutions: 76
Registered: ‎07-06-2009

Re: Received wrong items!

You're very welcome, Maxiem! It was my pleasure to assist with getting that resolved for you. 

 

Best Wishes,

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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