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Posts: 2
Registered: ‎06-13-2019

Received tv damaged today screen cracked

Hello I just opened the box from a 50 inches LG smart tv that purchased online. And as soon as I opened I saw that my new tv it has a cracked screen. I have being a loyal customer from best buy but I have experienced many issues recently. No more than 6 months ago I purchased another tv and did not receive it. Later found out that apparently they employee of the delivery provider left the item in another address. And prior to that experience I did not received a phone that I purchased. So in these two occasions I received a replacement but I had to wait more than I supposed to.thats why I love to purchase through Amazon because I know that will have a better customer experience.
Posts: 404
Topics: 20
Kudos: 64
Solutions: 77
Registered: ‎10-19-2017

Re: Received tv damaged today screen cracked

Hey there, jlcalixto, 

 

Those definitely are not ideal experiences, but I am so glad to hear that in both situations, we were able to get those replaced for you. I know it isn't ideal to wait longer for technology than anticipated due to factors such as these, and we appreciate your patience. 

 

We are always here to help, so if you ever need us, feel free to send any moderator over a private message. 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎06-13-2019

Re: Received tv damaged today screen cracked

[ Edited ]

Hello Faith,

 

I talked over the phone with one of your agents and my situation got resolved. I am sending by mail my damaged item and would recieved a replacement. However, I forgot to tell your peer that Iregistered my code today but by accident I deleted the account in no more of 5 minutes of realizing what I did. Called sling customer service and told me that code is not longer valid. Could you help me to get have a new code to be resend to enjoy the free trial that was offered with the purchase of my tv. I am attaching the one that was sent by email when I made the purchase. Your help is deeply apprecited. 

 

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Posts: 365
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Kudos: 133
Solutions: 13
Registered: ‎10-03-2017

Re: Received tv damaged today screen cracked

Hi, jlcalixto, 

 

Thanks for getting back with us.

 

If you are exchanging this item for the same item, and the Sling Promotion is still valid, you should be issued another code. At this time, we aren't able to provide another code because of something like this. I apologize for any inconvenience that this may cause. 

 

Best,

Cameron|Social Media Specialist | Best Buy® Corporate
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