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Posts: 1
Registered: ‎12-02-2020

Received my order with the wrong item in the right packaging

I ordered a Dell S2721DGF and received the correct box and packaging but when I opened it there was a cheap monitor inside that was not the item I ordered. I spent over $500 and received a $120 monitor inside the $500 monitor box. Im having a hard time understanding how this could have happened when i ordered a brand new item that should have been left unopened. I called the support number and the best they can do is have me send the monitor back and get a refund because the monitor i want is out of stock now and at a higher price from different websites. I need a monitor for school and work and cant be with out a monitor for long periods of time. Is there anything else that can be done?
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Registered: ‎11-10-2008

Re: Received my order with the wrong item in the right packaging

The local Best Buy would be your best bet to get this taken care of. But an exchange could be tricky if it was a limited sale item. However if you are within your return and exchange period, regardless of price you can get the same item and you would not pay the expensive price providing its in stock.

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit for support or dial 1-888-BEST-BUY for further assistance.
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Registered: ‎11-23-2018

Re: Received my order with the wrong item in the right packaging

Hey, Kvikvne, and welcome to our online community!


Thank you for posting on our forum for support, although I hate to hear you received the wrong monitor. This is a piece of equipment that I'd be lost without on a day-to-day basis, so I can imagine your concern in this situation. I'm happy to assist as best as I can now.


Have you returned this monitor yet? In order for me to look into this further, I'll need you to please send me a private message including your full name, email, phone number, order number, and an update to where this stands. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or