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New Member
Posts: 3
Registered: ‎08-27-2020
Accepted Solution

Received incorrect item, returned it, have been left in the dark for 3 weeks.

Hello,

 

On August 7th, I ordered an Oculus Rift S VR Headset online. On the 8th, I was told the item was shipped to me. Instead of the headset, there was an HP printer at my doorstep. I returned this item to a local best buy location. I was told they would not give me a return receipt, since this was not a return, but an internal issue due to an incorrect item being shipped. I was told if I heard nothing back within 2 days, to return to the store for an update.

 

2 days later, having heard nothing, I returned. I was told to contact 1-888-bestbuy for support. I called, and was told I need the return receipt number. I went back to the best buy, informed them of this, and was told that the issue is being resolved, but I need to be patient.

 

Yesterday, I contacted live support on the bestbuy website, and was told I would be issued a refund. Today, I recontacted best buy live support, and was told I need to call 1-888-bestbuy. I called, and after an hour, was told that since my information on the national website does not match the local bestbuy's information (being that on the national site, my order status has no updates about the incorrect item at all), I need to go to the store, and have the general manager call 1-888-bestbuy and also update my order information.

 

At this point, I'm beyond exhausted. I feel like I am being pushed to every direction, because every time I contact who I'm supposed to, I'm told to go to someone else. Can someone please help me get the headset?

New Member
Posts: 3
Registered: ‎08-27-2020

Re: Received incorrect item, returned it, have been left in the dark for 3 weeks.

I called 1-888-BESTBUY again today. I was instructed to file a complaint with the Dunnwoody, GA store. How do I go from here?

Posts: 1,404
Topics: 65
Kudos: 258
Solutions: 60
Registered: ‎11-23-2018

Re: Received incorrect item, returned it, have been left in the dark for 3 weeks.

Hi, yoy21, and welcome to our online community!

 

Thanks for posting to our forum for support. I can imagine your surprise to find a printer at your doorstep instead of the headset you ordered. I hate to hear this mix-up happened, and I'm sorry for the runaround you were given after returning the item.

 

I'd be happy to step in and do what I can to help in this situation. To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

 

All the best, 

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎08-27-2020

Re: Received incorrect item, returned it, have been left in the dark for 3 weeks.

Hello,

I talked to a person here a month ago. I was told I'd be receiving a refund.

I was contacted by PayPal today indicating no refund was granted from best buy.

Can somebody explain what is going on? I have photo evidence that I was sent the wrong item. I returned the printer to a store and they refused to document it. Why do I owe money on an item I never got?
Posts: 1,020
Topics: 75
Kudos: 195
Solutions: 50
Registered: ‎10-19-2017

Re: Received incorrect item, returned it, have been left in the dark for 3 weeks.

Hello again, yoy21,

 

Welcome back to our Best Buy forum community! While I wish your reason for reaching out to us again was a happier one, I'm glad you brought this to our attention. I know what a close eye I keep on my tracking details, so I can imagine the disappointment you felt when you saw your item was delivered, only to discover you went sent the wrong package. That's a far cry from the stress-free experience we wanted for you! 

 

I know I'm not a fan of going into a store for help, only to be told I need to call in and then spending hours on the phone trying to get support. That's why it hurts to hear that was your experience, especially since you still aren't seeing that refund. I'm happy to look into this further to see what happened and how we can help!

 

Since it's been a few months since we talked to you about this, I would need you to send another Private Message verifying your full name, phone number, and email address for me to review how this occurred. You can send that my way via the "Private Message" option in my signature below.

 

Cheers,

 

 

 

Elle|Social Media Specialist | Best Buy® Corporate
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