01-23-2021 01:30 AM
01-26-2021 04:50 PM
Welcome to the Best Buy Forums!
I appreciate you taking the time to reach out to us regarding your order, and for your patience while waiting on a response. We've been busier than usual, and are working hard to get back to everyone. I was able to find the purchase details with the information you provided during your forums signup. I can see that you proactively contacted our Customer Care Team over the phone, and they were able to get this issue resolved for you. If this is not the case, please don't hesitate to send me a private message by clicking on the blue button next to my signature with the details.
Thank you for posting!