BestBuy.com

[lisa24]

I received a message from Best Buy stating my package was delivered, but there was no package. I checked the same numbers with FedEx online and it also said it was delivered. Please help. The package contains a gift for my daughter's birthday. Thank you.

[SeanM-BBY Retired: Social Media Specialist]

Good morning, lisa24,

Welcome to our forums!  I’ve had my fair share of orders that were marked as “delivered”, only to come home to an empty doorstep or bare mailbox, so I’m disappointed to hear this seams to be the case with your daughter’s birthday gift. 

I’d like to take a closer look into this order and offer any additional assistance I can, however, I’ll need just a few pieces of additional information from you before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address
• Your order number

As mentioned, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature to get this sent my way.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Looking forward to hearing from you,