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Posts: 1
Registered: ‎04-24-2019

Received damaged laptop - BestBuy.com order

Hello - I ordered an Asus Zenbook 14 (UX431) from BestBuy.com.  UPS had issues with the delivery, but I eventually received the laptop.  After inspecting it closely it appears that the metal casing/chasis was bent either during production or shipping (honestly it looks like someone pressed too hard when installing the central base screw and bent the entire keyboard housing).

 

What should I do to get this resolved?  I received the laptop from UPS on 19 April.  I have been using it and would like to continue to up until I could exchange or replace it (vice mailing it back and waiting for a replacement).

Posts: 399
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Kudos: 61
Solutions: 72
Registered: ‎10-19-2017

Re: Received damaged laptop - BestBuy.com order

Hey, Colin19,

 

While I cannot guarantee a specific option will be available, I would be happy to take a look into what is available. To do so, I'd just need you to send me a private message with your order number, phone number, full name, and email. 

 

To send a private message, simply select the blue box labeled Private Message to the right of my signature. 

 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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