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Posts: 1
Registered: ‎08-23-2021

Received an wrong item

[ Edited ]


I purchased a laptop on May 16th , I picked up at the Bestbuy store of City of Industry. The guy there gave me a wrong laptop. I returned back to China the same day so I wasn’t able to return it. I tried to file up a claim through {removed per forum guidelines} about this issue when I was in China, but I didn’t receive any response. I’ve just get back to US last week and I would like to return or exchange this wrong product. I’ve talked to Bestbuy customer service for multiple times and they told me there was nothing they can do because it has passed the returning period. The only thing I can do is to talk to the store manager of the store I picked up my order which is Bestbuy City of Industry. Yet the store of City of Industry is not taking any phone calls at this time. 


The whole problem was created by Best Buy who gave me the wrong product. And they are not taking any responsibility regarding this issue. I went back to China the day I got my product. There was no way of returning it within the 15 days period. 

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Registered: ‎11-10-2008

Re: Received an wrong item

Items purchased in the USA are assumed to be used in the USA and Best Buy makes no guarantees that you will be able to use it in your locale.


Also exchanges and returns can only occur through the USA for products purchases through official means and I am sure that Best Buy cannot do international returns.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎11-29-2016

Re: Received an wrong item

Good morning, HanyuZhang,


Welcome to our forums, and thank you for sharing your experience with us.  We hope all our customers will have a positive experience whenever shopping with us—be it online, at one of our brick and mortar stores, or by phone—so it’s disappointing to hear your experience with this laptop order may not have gone as smoothly as we would have hoped.


From what you’ve described here, it sounds like the information you’ve been provided by our other support teams is correct.  While our Return & Exchange Promise offers our customers the ability to return most products within a 15-day return/exchange period, we’ll be unable to offer an exception three months after this laptop was purchased.  I realize this may not have been the answer you were hoping for, and I regret any further disappointment this news may bring.



SeanM|Social Media Specialist | Best Buy® Corporate
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